ORDERS AND SHIPPING
Our goal is to make sure you have answers to all of your questions concerning orders and shipping. If there is something that we missed, please reach out to us.
We would love to hear from you at Hola@shopMaricel.com
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What are the shipping fees?
| Threshold | Price | Type of Shipping | Shipping Timeline* |
|---|---|---|---|
| Order $75 or more | Free | USPS First Class | 3-5 business days |
| Order below $75 | $5.75 | USPS First Class | 3-5 business days |
| $14.75 | USPS Priority 1-3 day | 1-3 business days | |
| *Indicated shipping timeline is an approximate number of days that an order takes to deliver and does not include Sundays, holidays, or any unforeseeable USPS delays due to volume, weather, traffic, etc. |
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How long does it take to process my order?
Orders are processed and shipped within 2-4 business days. Orders are not shipped on Saturdays, Sundays, or on holidays.
Can I track my order?
Tracking information/delivery confirmation number for orders will be provided and sent via email once your order is shipped.
Can I change my shipping address?
Please reach out to us at Hola@shopMaricel.com within 24 hours of placing your order. We work hard to process and ship your jewelry to you as soon as possible so we may not be able to change your shipping address.
Can I update or cancel my order?
Please reach out to us at Hola@shopMaricel.com within 24 hours of placing your order. We work hard to process and ship your jewelry to you as soon as possible so we may not be able to cancel your order.
Once a specially-made or custom order is placed, it cannot be cancelled.
Where do you ship to?
Currently we ship anywhere in the United States of America and Puerto Rico.
We do not ship to PO boxes or parcel lockers.
In the future, we will start shipping to additional countries.
What if I received the wrong order?
We apologize! Please send us a photo of the incorrect jewelry item(s) to Hola@shopMaricel.com and we will correct the issue keep you posted on the progress.
What if my jewelry is defective?
We apologize! Please send us a photo of the defective jewelry item(s) to Hola@shopMaricel.com and we will correct the issue and keep you posted on the progress.